Security is our highest priority at Fuel. If you do not recognize a transaction in your history, or if you receive a receipt for a purchase you did not make, please follow these steps immediately:
- De-authenticate your devices by logging into www.thelevelup.com. Click on Control Panel at the top of the page and select De-authenticate Devices. This will reset your Fuel barcode and log your account out of all devices.
- Contact us! Please e-mail firstname.lastname@example.org from the e-mail address linked to your account with the following info:
- date, amount, and location of unrecognized charge
- best phone number to contact you with further questions